The Puerto Rican Action Board is currently seeking a Chief Operating Officer position

USA-NJ-New Brunswick
Full Time
4 Year Degree

Chief Operating Officer

REPORTS TO: Chief Executive Officer


The Puerto Rican Action Board (PRAB) is a comprehensive human services organization in Middlesex County, New Jersey. We provide a comprehensive range of essential services for children, youth, families, and senior citizens. We deliver need-based assistance to low and moderate-income residents of Central New Jersey and serve as advocates for those seeking to live productive, self-sufficient lives.

The Chief Operating Officer (COO) is an energetic seasoned, strategic, organized, and flexible senior-level administrator with deep commitment to PRAB’s mission, combined with empathy for its clients and staff, and dedication to high-quality service delivery. S/he is the highest ranking member of the operations team, providing leadership, direction, and management of all operations-related areas (finance, operations, and human resources), as well as guidance in a collaborative manner with respect to the organization as a whole. S/he is a member of PRAB’s senior management team, ensuring that the organization’s operations-related plans are set according to long-term organizational goals and governmental regulations, and activities are coordinated, integrated, data-driven, and well-executed with attention to detail.

The COO has significant experience o’perating an interdisciplinary, multi-site organization with many moving parts. S/he has proven managerial, problem solving, and strategic planning capability, preferably as a leader within the non-profit sector. S/he is confident and decisive, and is able to thrive in a fast-paced, complex, dynamic environment, and promotes entrepreneurism, creativity, and respect and compassion for staff members and the populations PRAB serves. S/he has the courage of convictions with the ability to serve as a passionate voice and advocate. S/he can make tough calls and draw boundaries when necessary, but also seeks guidance and support in regard to opportunities and challenges. S/he also possesses a sense of humor and maturity that helps to maintain perspective and a sense of balance.


General Organizational Management

  • Work with the CEO and other senior management staff to establish and manage PRAB’s strategy and infrastructure, according to its vision, mission, goals, and strategy;
  • Work with the CEO and other senior management staff to engage the community; develop the professional and personal capacity of staff; prepare and monitor PRAB’s budgets; develop organizational products; conduct field research and sector analyses; and procure and maintain licenses and certifications
  • Participate actively in board-related matters, including meetings, committees, presentations, and reports
  • Participate in resource development, including grant writing and donor outreach and relations
  • Develop and maintain relationships with funders, vendors, creditors, lenders, partners, suppliers, community organizations, government agencies, etc.
  • Maintain awareness of new trends and developments in operations-related fields, and incorporate new developments into the organization as appropriate
  • Ensure confidentiality of records and information, and discretion in information sharing, as per policies

Organizational Operations Management


  • Oversee financial management, including financial operations, payroll, internal controls & fiscal procedures, and bank relations
  • Manage the organization’s short and long-term financial planning and financial analysis
  • Manage organizational and program financial reviews by funders and government agencies
  • Manage the development of 990s, Certified Audited Statements, and Federal A-133 Statements
  • Oversee and manage external auditors in the completion of annual financial statements and program audit(s), providing grant schedules to help complete Schedule of Expenditures of Federal Awards (SEFA)


  • Oversee operations management, including business systems, organizational compliance, facilities management, information technology, inventory/vendor management, and legal
  • Produce and monitor organizational metrics to ensure achievement of goals and outcomes
  • Manage organizational properties, treasuries, and other assets and liabilities
  • Manage relationships with legal representation concerning organizational and program matters
  • Provide 24/7 crisis intervention regarding all aspects of operations-related systems

Human Resources

  • Oversee human resources management, including staff services, volunteer services, contractor/consultant services, and policies and procedures
  • Manage hiring/firing recommendations on all organizational levels
  • Conduct annual reviews and make recommendations to CEO for improvement of the organization’s policies, procedures, and practices on personnel matters
  • Conduct staff-related mediations and investigations of allegations, and bring closure


  • Recruit, manage, develop, and evaluate operations-related staff, volunteers, and contractors/consultants
  • Conduct, attend, and participate in internal meetings to maintain and improve professional competence
  • Produce monthly, quarterly, and annual operations-related progress reports (both internal and external)
  • Perform other duties as assigned by CEO


  • Bachelor’s Degree in business administration, public administration, organizational development, or a related field, from an accredited college or university; Master’s Degree preferred
  • At least eight (8) years of senior-level professional experience in both financial and operations management in non-profit settings, including evaluating finance, operations, and HR frameworks; at least three (3) of these years directly in financial (accounting) management
  • Extensive external and in-house financial management experience gained in a high-growth organization
  • Extensive experience making and implementing successful recommendations to an executive and Board
  • Experience developing and administering organizational business plans
  • Knowledge of Abila MIP software and its multiple components, or a comparable accounting system
  • Knowledge of CRM, contract management, and project management software preferred
  • Knowledge of development of 990s, Certified Audited Statements, and Federal A-133 Statements
  • Knowledge of local, state, and federal regulations and industry standards concerning nonprofits and financial accounting and organizational operations and administration


  • Fully committed to PRAB’s vision, mission, and strategic goals and outcomes
  • Superior management, supervisory, and problem solving skills
  • Excellent organizational, analytical, oral and written communications, and listening skills
  • Computer literate with knowledge of Microsoft Office applications/platforms and database environments
  • Knowledge of federal, state and city building codes and industry standards
  • Demonstrated involvement in community organizations or advocacy efforts
  • Demonstrated maturity, integrity, and sound judgment
  • Proven ability in organizational financial, operations, and human resources management
  • Proven ability to influence and engage direct and indirect reports and peers
  • Proven ability to work effectively in a team setting
  • Proven ability to work well with diverse groups
  • Proven ability to handle multiple tasks effectively under pressure
  • Proven ability to meet strict deadlines within time constraints
  • Ability to work collaboratively with a fast paced, highly interactive staff
  • Ability in resource development, including grant writing
  • Bilingual English/Spanish strongly recommended

Physical Demands and Working Environment

  • Regularly stand, sit, and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell
  • Frequently operate a computer, read and write, and interact with others in person, over the phone, and via other devices
  • Move about within the facility in which your office is located to access file cabinets, documents, office machinery, and other equipment
  • Travel within the facility in which your office is located and to locations outside of the facility, to attend meetings, trainings, events, and other business activities
  • Frequently lift, carry, push and/or pull objects weighing up to 10 lbs., occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs.
  • Generally subject to inside environmental conditions having the lighting, temperature, and noise of an open floor-plan office environment

Compensation and Hours

  • This is a full-time, exempt, salaried position
  • Salary is based on a pre-established range and is commensurate with experience
  • Regular evening and weekend work hours; flexibility with work schedule
  • Primarily local travel during business hours, although some regional and overnight travel may occur
  • Benefits are generous, including paid employee health and dental insurance (some employee contribution required); voluntary vision and retirement plans are also available
  • Paid time off includes vacation, sick, personal days, and holidays