Aixa Lopez: The Quiet Side of Influence
A chief of staff’s perspective on how listening, observation and earned trust become powerful tools of leadership
By Aixa Lopez, SHCCNJ Chief of Staff
September 10, 2026
This article is republished with permission from author Aixa López and originally appeared on her Substack, Awakened Engineer.
For a long time, I thought influence belonged to the loudest person in the room.
The one who raised their hand first. The one who spoke with certainty before everyone else had finished thinking. The one who could walk into a meeting, command attention, and make people follow simply because their voice carried farther.
That was never me.
I have always had a quiet side. Not timid. Not passive. Just quiet. The kind of quiet that observes before reacting. The kind that listens before speaking. The kind that notices the people others overlook, reads the room before making a move, and understands that leadership is not always about taking up the most space.
Learning to Lead with Quiet Strength
My dad was like this. A police officer, he was quietly observant, often walking 5-10 steps behind me. Once, I asked him why he never caught up, no matter how slowly I walked. He explained that even without distraction, he could observe 10 steps ahead. "That's why security guards often walk behind people", he would say. I think I’ve adopted that habit in some way.
As a young engineering student, that quietness followed me everywhere. I was rarely the first to volunteer, which somehow meant I was often volunteered by someone else. Teachers noticed. Professors noticed. Later, managers noticed too. There I was, once again, being placed in situations where I had to speak, participate, present, lead, or solve something in front of people before I felt ready.
At the time, I didn’t always see it as growth. Sometimes it felt uncomfortable. Sometimes it felt like being pulled into a spotlight I had not asked for. But little by little, I learned that speaking up matters. I learned that ideas left unspoken do not help anyone. I learned that silence can be powerful, but only when it is paired with courage at the right moment.
Still, even as I learned to use my voice, I never lost the quiet part of me. I just learned how to lead with it.
That quiet side became one of my greatest advantages.
Influence Begins Before You Need It
In engineering, manufacturing, construction, government, and nonprofit work, I have often found myself in situations where the goal was not simply to manage a project or complete a task. The real challenge was getting people aligned. It was helping people move from resistance to willingness. It was bringing together people with different personalities, roles, levels of authority, and levels of trust, and somehow finding a way forward.
That kind of influence does not always come from a title. It does not always come from a presentation deck, a policy, a process map, or a formal meeting. Often, it comes from what you did before you needed something.
It comes from how you treated people when there was no immediate benefit to you.
It comes from whether you took the time to listen to the person doing the actual work. It comes from whether you respected the employee on the floor, the assistant who knows where everything is, the person who has been there for twenty years, the quiet team member who sees the problem before leadership even knows there is one.
The people closest to the work usually know the truth first.
They know which process is broken. They know which workaround keeps the operation alive. They know which decision will create problems later. They know who needs to be involved, who has influence without a title, and what will actually work once the meeting is over.
A quiet leader pays attention to that.
A quiet leader does not confuse volume with value. A quiet leader understands that listening is not a delay in leadership. It is part of the strategy.
Trust Turns Cooperation into Commitment
Some of the most meaningful progress I have seen in my career happened because someone felt respected enough to help. Not forced. Not pressured. Not cornered. Respected.
There is a big difference.
People can usually tell when you are only being nice because you need something from them. They can also tell when your respect is real. When you consistently treat people with dignity, not just when they have a title or a decision-making role, you build something that cannot be rushed.
You build trust.
Trust is what makes people answer your call. Trust is what makes people tell you what is really happening. Trust is what makes someone say yes when they could easily say no. Trust is what turns cooperation into commitment.
That is the quiet side of influence.
It is not manipulation. It is not performing kindness for a future favor. It is not being agreeable just to keep the peace. It is the long-term practice of showing people that they matter, that their knowledge matters, and that their contribution is seen.
Leadership has taught me that you do not always have to push hard to move people. Sometimes you have to understand what matters to them. Sometimes you have to know when to ask, how to ask, and why they may have resisted in the first place. Sometimes the best strategy is not to speak louder, but to listen better.
There is power in walking into a room and noticing what is not being said.
There is power in remembering who helped before, who was ignored before, and who needs to be brought into the conversation earlier. There is power in knowing that influence is not only built in the moment of persuasion. It is built in every interaction before that moment arrives.
The Quiet Side is Something to Refine
For those of us who grew up quiet, introverted, observant, or more comfortable listening than speaking, it is easy to think we need to become someone else to lead well. We may think we need to be louder, more aggressive, more charismatic, or more polished in the traditional sense.
But maybe the quiet side is not something to overcome.
Maybe it is something to refine.
Because the quiet leader sees patterns others miss. The quiet leader hears concerns others dismiss. The quiet leader notices who is uncomfortable, who is disengaged, who is quietly carrying the team, and who has the answer but has not been invited to speak.
And when that quiet leader finally does speak, the words often carry weight because they are grounded in observation, respect, and timing.
I still believe in speaking up. I believe leaders have a responsibility to use their voice, especially when clarity, fairness, or direction is needed. But I also believe we should stop underestimating the leaders who do not need to dominate the room to influence it.
Some people lead by commanding attention.
Others lead by earning trust.
And sometimes, the person who says the least at first is the one who understands the most.
That is the quiet side of influence. It is not loud. It is not flashy. It is not always recognized immediately.
But when it is practiced with intention, kindness, and respect, it can move people, open doors, and accomplish what force never could.